FAQ’s
Q: What method of payment do you accept?
A : Credit Cards (Visa, Amex, Master) and PayPal
Q : Do you ship internationally ?
A : Yes, we ship via Swiss Postal Service
Q : Can I check the status or track my order ?
A : All items will be shipped via Swiss Postal Service. As soon as your purchase has been shipped you will receive tracking information.
Q: How long will shipping take?
A: Depending on your location shipping may take up to 7 business days.
Q : What is your return policy ?
A : If you are unhappy with your item please let us know within 14 days from receipt at your end. If you would like to return your item for a refund we will do so via the same form of payment you used on your check-out. You will have to ship the item back to Moondust Malas at your own expense. Refund on Credit Cards takes 5 to 10 business days depending on your issuing bank.
Q : I have another question which is not on this list.
A : Please send an email with your inquiry to katie@moondustmalas.com
